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Report Service Problems

To report a service problem/outage call 1-800-292-6585.

When reporting service problems or power interruptions, certain information is necessary to assure quick response.

Please use the following checklist and report this information to the dispatcher.

  • Assure the problem is not with your equipment, fuse box or circuit breaker.
  • Check with neighbors to see if they have a similar problem.
  • Report all downed power lines and damaged electrical equipment. Stay away from downed or hanging power lines.
  • If you or a member of your family has electrically-powered life support systems, report this to the dispatcher for priority service.
  • Report the exact nature of the problem.
  • Report the exact location of the problem.
  • Report the account number if available. The account number is found on the electric bill.
  • In the case of major outages due to storms and damage to Shelby Energy equipment, turn off major appliances to assist with re-establishment of service.
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