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Prepay Service

With the prepay service program (“Prepay”); residential members may purchase electricity before they use it.  Prepay residential members avoid paying deposits, late fees, collection fees and/or reconnect fees. Prepay provides members the chance to become more aware of energy usage and better manage energy consumption.

  • Residential members may enroll in Prepay by setting up a Prepay account with an initial minimum purchase balance of $100.
  • Prepay members can manage the balance of their Prepay account by making a minimum purchase of $20 and avoid any interruption of their electric service.
  • No cash security deposit is required for a Prepay account.
  • Prepay members are provided text and/or e-mail alerts when the Prepay balance falls to $25.
  • Participating members will receive daily alerts until a purchase is made to fund the Prepay account-causing the balance to become greater than $25.

Prepay purchases are accepted by the following methods:

  • Shelby Energy offices
  • Remote payment centers
  • iPhone /Android app “Shelby Eng”
  • Shelby Energy website/Member Portal
  • Telephone
  • Mail

How you make Prepay work for you?

  • Take control of your electric account and energy usage.
  • Monitor energy consumption and track usage patterns within your household.
  • Better manage and budget energy costs for your family.
  • Avoid paying a cash security deposit.
  • Avoid late fees, collection fees and/or reconnect fees.

Prepay Service Tariff

Please contact Shelby Energy Cooperative for more information at 1-800-292-6585.


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